Sencio Card Terms and Conditions

• Sencio Community Leisure reserves the right to cancel your membership and no refund given if i) you have provided false information when applying for Sencio Card and/or ii) your behaviour is likely to endanger other members, customers or staff, or adversely affect the reputation of Sencio.
• All Sencio Card Holders are required to present an up-to-date Membership card when paying for activities at any Sencio Community site in order to qualify for reduced rates entitled by their card.
• Suitable footwear and clothing must be worn at all times appropriate to the permitted activity as advised by Centre staff.
• You must comply with the centre’s rules, which form part of this agreement. We may change the centre’s opening times or withdraw any of the facilities/activities at any time as part of the centre’s maintenance programme or for special events. In the event of an accident or injury being sustained whilst using the facilities, you must report the accident to a member of staff.
• The following are not permitted in the Centre: i) Smoking ii) The bringing of alcohol and its consumption in the Centre iii) The taking or carrying of illegal drugs iv) The use of photographic equipment without written permission from the Manager.
• The Manager may refuse the admission of any person and may similarly require any person to leave the Centre at any time as well as alter the hours of business, programme of events, admission fees and Centre rules from time to time. The Centre Manager reserves the right to exclude any person who does not comply with the terms and conditions of use as noted.
• It may be necessary to undertake essential maintenance to the facility and its equipment at any time. Every attempt will be made to provide advance notice and to minimise disruption and inconvenience. The Centre Manager reserves the right to offer recompense only in the event of full and prolonged closure at their sole and absolute discretion. Sencio Community Leisure shall not be liable for any default in service or equipment that is unavailable due to breakdown or circumstances beyond its reasonable control.
• Personal items that are left in the Centre are left at the Customer’s risk and Sencio Community Leisure cannot accept liability for any loss or damage of such belongings. Lockers should be used where available but they do not guarantee that theft or damage will not occur.
• Customers who break or damage equipment, other than through its proper use, will be liable for the cost of repair or replacement.
• Children under the age of 8 are not permitted to use any of the pools unless accompanied by a parent, guardian or other responsible person into the water (unless attending a specialist session.)
• Cancellation of any booking must be at least 24 hours prior. Failure to honour any booking without giving 24 hours’ notice may result in the individual being liable for the full charge should we be unable to re-let the facility or activity.
• The Sencio Card and its use are personal to the particular member it is granted to and can not be assigned or otherwise transferred for use by another person. If you allow another person to use your membership card we reserve the right to cancel your membership.
• Sencio Card holders must at all times adhere to all Health & Safety regulations relevant to their booking, including all safety instructions issued by Centre staff.
• Use of individual facilities or equipment within the Centre is subject to the rules that may apply to the facility or equipment as may be displayed or imparted by the instructor or Centre staff. Members and card holders are advised to follow these instructions carefully, as Sencio Community Leisure will not accept liability for any injury caused by the incorrect or improper use of a facility or equipment.
• In compliance with the General Data Protection Regulation (GDPR), all information collected will be treated confidentially and will not be shared with any other organisation without your explicit consent. Information collected will be added to our customer database and may be used for administrative purposes in providing our services and for communicating with you. For further information on how we hold and use your personal data, you can read our Privacy Policy.