Please note: all centres and golf courses have been closed since the following statement was published

Customer Communication

The health and safety and well being of our customers, members, work colleagues and staff including our self employed personal trainers and instructors is of paramount importance. Like many businesses in the UK, we are closely monitoring the Coronavirus (COVID-19) outbreak and following the advice provided by the UK’s health authorities. In addition, we are working very closely with a number of our industry governing bodies including the Chartered Institute for the Management of Sport and Physical Activity, UK Active as well as other leisure operators in the UK.
We wanted to update you on the actions we are taking to keep you safe and how you, our customers can keep yourselves and others as safe as possible while enjoying the opportunity to train and stay fit and healthy.

What is Sencio doing?

Firstly, in line with guidance from the appropriate authorities we have increased the frequency of cleaning throughout our centres and the focus on hygiene management in our gyms. Specifically, we have:
• Increased the frequency of cleaning high touch areas such as, door handles, lockers, changing rooms, equipment etc.
• Redoubled efforts to ensure that soap dispensers remain filled in all changing rooms and WC facilities
• Ensured hand sanitisers and are refilled frequently
• Continued to remind customers of the importance of good hygiene both in and out of the centre

Customers are taking extra care to increase personal hygiene, which has meant demand for hand sanitiser gel and cleaning materials has increased significantly. We will continue to do everything we can to keep the centres well stocked of these items.

Secondly, we have advised and will continue to advise all of our staff on the latest advice and recommendations from the government and Public Health England on what to do to keep themselves safe.

Thirdly, we will keep you informed. Advice from the UK’s health authorities is very clear: the risk of a customer becoming infected if another customer or staff member has tested is positive is very low. However, if we are notified of any relevant issue at any of our centres or if a customer contracts the virus and has visited one of our centres we will follow the advice and guidance of the local Health Protection Team and notify customers and undertake a thorough clean of the centre.

As a customer, how can you help?

As a Sencio customer you can ‘do your bit’ to reduce the spread of the virus through good personal hygiene. This includes:
• Frequent hand washing (wash your hands for 20 seconds) and hand sanitising during your visits
• Making full use of the soap, sanitisers and cleaning items available
• Covering your mouth and nose with a tissue when coughing or sneezing and dispose of the tissue in the bin after use
• If you are attending the fitness gym, please clean/wipe the equipment after use
• Familiarise yourself with the latest Government guidance and do not visit the centre if you are displaying symptoms of COVID-19 and are advised to self-isolate
• Follow Government guidance if you are a returning traveller
With the efforts of everyone involved with Sencio including our customers, let’s work together to keep ourselves safe and healthy.