5 Jan 21 - Golf courses close
Due to the national lockdown, Lullingstone Park Golf Course is closed until further notice.
Memberships are suspended, do you do not need to cancel your direct debit. Payments taken on 4 January will be credited for when we re-open. Annual members will have their membership extended in line with the period of closure.
31 Dec 20 - Centres to remain closed
Following yesterday’s review of the tiers, we can confirm that we will no longer be able to open early January as we had previously hoped.
Lullingstone Park Golf Course remains open for 2-ball play only (closed New Year’s Day). We ask that customers respect social distancing and tier 4 restrictions including that play is firmly 2-ball only. Please do not congregate on the patio or in the Pro Shop, and wear your mask when indoors.
Leisure centres will remain closed until the government declares it safe for Kent leisure facilities to open. In the meantime, we are working on providing more resources to help you stay fit from home, and encourage you to keep fit any way you can.
Your membership: As we are closed, all leisure memberships are suspended without charge. Once we can re-open, you may have the option to freeze your membership as previously detailed if we cannot offer classes. Annual memberships will again be extended by the length of closure, as will paid-in-full 1,3 and 6 month memberships. Golf memberships are active and accepting new members.
21 Dec 20 - Tier 4
16 Dec 20 - Update
We are pleased to announce that Edenbridge, Sevenoaks and White Oak leisure centres are due to re-open on Saturday 2 January 2021.
You can read more details on this below but first, we would like to extend our gratitude for the enormously supportive response following our last email sent 30 November. Thank you to everyone who responded; your comments have been forwarded to our staff who have been extraordinary in the most difficult year of Sencio’s history. Your well-wishes are appreciated.
Many of our users have emphasised their desire to return to centres as soon as possible, regardless of exercise classes being unavailable under the new limitations. While exercise classes will not be returning until restrictions change, we are opening our gym and swimming pools for pre-booked sessions.
Customers who do not wish to use their membership from January can freeze at a charge of £5 per month. For more information on direct debit membership options, please see our diagram here.
Members who will be returning in January need take no action to resume membership. All memberships except Take Heart* will be resuming unless you request otherwise.
Non-members are also welcome to join activities by telephoning your centre to book up to five days in advance, and if you would like to become a member you can do so from our first day of opening.
To freeze your membership from January, please contact email@example.com.
The team at Sencio Community Leisure
*Take Heart memberships will remain suspended with no charge until the Take Heart programme can resume.
Available activities will include:
- Lane swim
- Family swim
- Swim lessons
- From Monday 4 January. The swimming lessons team will contact swimming lessons members separately with further information
- Edenbridge and White Oak only
- See Badminton England’s guidance document to see the restrictions on badminton in tier 3
- Feel Good (White Oak only)
Further information including opening hours and pool programmes is to follow. We will send you an email (subscribe here) before Friday 25 December 2020 with these details and a reminder of booking instructions.
(click to expand PDF)
30 Nov 20 - Update
It is with regret that following extreme consideration, we have decided not to reopen our leisure centres on Wednesday.
As we approach the end of what has been a year the likes of which few of us have experienced, I hope that – above all else – this finds you and yours safe and healthy.
Like everyone, we’ve had numerous challenges to negotiate these past months and I’m afraid I have yet another to address. And I have agonised long and hard before writing to you.
With Kent being placed in Tier 3 from this Wednesday, there is a significant impact on what we can, as leisure providers, offer to members and customers. Crucially, the restrictions mean we cannot run any group exercise classes or organised adult sport unless it is from a single household or bubble.
The government has pledged to review this on December 16 but, for the time being, this has presented us with an incredibly difficult dilemma.
The current situation is further complicated by the fact many of our customers have all-inclusive memberships across classes, the gym, swimming and dry sports such as badminton. This makes dividing up those activities permitted within the guidelines to deliver a situation fair to everyone a logistical challenge we’ve found hard to reconcile.
We have been operating – when permitted to do so – at just 30% of our usual turnover – while during periods of “lockdown” it costs around £50,000 a month to keep one dormant centre running behind-the-scenes.
Regrettably, we have therefore decided not to reopen our leisure centres on Wednesday. We will, however, be monitoring the situation on a regular basis and in line with the latest government guidelines as and when they’re adapted.
This decision has been reached only after very extreme consideration as to the service we’d be able to offer you in this short term – and the costs of keeping buildings open at a time when usage is restricted by the law and impacted (as it always is anyway) by the festive season.
I fully appreciate this will be disappointing but, rest assured, it’s not a course of action we’ve taken lightly and that we will be doing everything possible to reopen our centres at the first opportunity. Assuming it happens, I will write to you again following any new government guidance issued on December 16.
With regards to your membership fees, I can advise you as follows:
As advised previously we will credit the November monthly direct debit payments taken. These will now be credited in January.
Annual memberships will be extended in line with the total closure period for November and December.
Everyone at Sencio Community Leisure is all-too-aware that exercise and fitness is, for so many people, an essential element of their physical as well as their mental wellbeing – and I am sorry to have had to write this letter.
P.S. For any golfers, Lullingstone Park Golf Centre will reopen on Wednesday (December 2). Some tee-times are already full, however, so do get yours booked in early
26 November 20 - Moving into tiered system
Closing after 4 November
Following Government guidance, all centres and the golf course will sadly be closed from Thursday 5th November to Wednesday 2nd December, unless we are directed otherwise.
We will be open as usual until closing time on Wednesday. All bookings made following this date have been cancelled.
Direct debits have now been suspended and no further payments will be taken until we are open again. November’s payment will be credited to your membership for you to use when we re-open.
We are still taking bookings for Monday, Tuesday and Wednesday either online or over the phone.
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