30 Nov 20 - Update
It is with regret that following extreme consideration, we have decided not to reopen our leisure centres on Wednesday.
As we approach the end of what has been a year the likes of which few of us have experienced, I hope that – above all else – this finds you and yours safe and healthy.
Like everyone, we’ve had numerous challenges to negotiate these past months and I’m afraid I have yet another to address. And I have agonised long and hard before writing to you.
With Kent being placed in Tier 3 from this Wednesday, there is a significant impact on what we can, as leisure providers, offer to members and customers. Crucially, the restrictions mean we cannot run any group exercise classes or organised adult sport unless it is from a single household or bubble.
The government has pledged to review this on December 16 but, for the time being, this has presented us with an incredibly difficult dilemma.
The current situation is further complicated by the fact many of our customers have all-inclusive memberships across classes, the gym, swimming and dry sports such as badminton. This makes dividing up those activities permitted within the guidelines to deliver a situation fair to everyone a logistical challenge we’ve found hard to reconcile.
We have been operating – when permitted to do so – at just 30% of our usual turnover – while during periods of “lockdown” it costs around £50,000 a month to keep one dormant centre running behind-the-scenes.
Regrettably, we have therefore decided not to reopen our leisure centres on Wednesday. We will, however, be monitoring the situation on a regular basis and in line with the latest government guidelines as and when they’re adapted.
This decision has been reached only after very extreme consideration as to the service we’d be able to offer you in this short term – and the costs of keeping buildings open at a time when usage is restricted by the law and impacted (as it always is anyway) by the festive season.
I fully appreciate this will be disappointing but, rest assured, it’s not a course of action we’ve taken lightly and that we will be doing everything possible to reopen our centres at the first opportunity. Assuming it happens, I will write to you again following any new government guidance issued on December 16.
With regards to your membership fees, I can advise you as follows:
As advised previously we will credit the November monthly direct debit payments taken. These will now be credited in January.
Annual memberships will be extended in line with the total closure period for November and December.
Everyone at Sencio Community Leisure is all-too-aware that exercise and fitness is, for so many people, an essential element of their physical as well as their mental wellbeing – and I am sorry to have had to write this letter.
P.S. For any golfers, Lullingstone Park Golf Centre will reopen on Wednesday (December 2). Some tee-times are already full, however, so do get yours booked in early
26 November 20 - Moving into tiered system
Closing after 4 November
Following Government guidance, all centres and the golf course will sadly be closed from Thursday 5th November to Wednesday 2nd December, unless we are directed otherwise.
We will be open as usual until closing time on Wednesday. All bookings made following this date have been cancelled.
Direct debits have now been suspended and no further payments will be taken until we are open again. November’s payment will be credited to your membership for you to use when we re-open.
We are still taking bookings for Monday, Tuesday and Wednesday either online or over the phone.
|Should I cancel my membership?||You do not need to cancel your membership. We will not be taking further direct debit payments until we re-open, and annual or short term members will receive the closure period added to their membership following re-opening. We urge you not to cancel, as re-joining may incur a set-up fee, and you will not be able to book online when activities resume.|
|Can I freeze my membership?||All memberships are now frozen and will resume when we open. If you wish to freeze your membership beyond re-opening, please contact email@example.com. Please be patient in waiting for a response as we are receiving a high volume of enquiries.|
|I have pre-paid an activity which is booked during the closure period.||We have a record of all activities booked and will re-schedule the booking once we are open and can find a new suitable time for your activity. Please speak to reception once we are open in December to arrange your new booking.|
|I took out the £60 promotional membership at White Oak.||Your membership will be extended in line with length of closure once we are open.|
Be the first to know about news and offers
Sign up to our monthly newsletter and we will keep you up to date