Closure FAQs

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Hello! This page is now out of date. Centres are open- please see www.sencio.org.uk/re-opening for the latest updates regarding coronavirus restrictions and our new procedures.

Re-opening

CENTRES RE-OPENING MONDAY 3 AUGUST

We’re coming back! It has been a long four months since we announced our closure, and we couldn’t be happier to announce our return. We will be open for pre-booked activities including gym, swim and classes.

Please know that your safety, and that of our staff, continues to be our priority. A vigorous and regular cleaning routine will be in action throughout each day. We are already in the centres deep-cleaning all surfaces, equipment and furniture, and re-arranging fixtures to facilitate distancing between customers.

Centre activities

While we are thrilled to be re-introducing the facilities and activities you have been missing, please note that we are exercising utmost caution in re-opening and all visits to the centres must be booked in advance. Some activities will be limited or unavailable in the initial weeks of opening.

Memberships

Pre-paid memberships will be extended by the length of closure. All direct debit memberships will be resumed and direct debits will recommence 1 August 2020.

If you will be unable to return to centres in August, please contact your centre before 27 July and we will continue to freeze your membership free of charge.

Booking

Online booking will be open from 27 July at 06:00. Once centres are open, booking can also be made in person or via telephone.

It is likely that restrictions will be in place for how many activities can be booked in a single week. Clarification on this will follow. Booking will be required for all sessions including casual swimming, gym workouts and classes.

Further details including our plans for swimming lessons, sport, crèche, activity clubs, timetables and more are to follow

You may scroll down to find answers to the frequently asked questions from closure, but please note that some answers require updating following this announcement.

Keeping fit at home

Home workouts

We are working to produce as much content as we can to keep you fit, active and healthy at home. You can find home-workouts on our Facebook and Instagram, which are available for everyone.

We also have workouts within mywellness, free workouts by Les Mills, and exercise videos from Shapemaster.

See details below

mywellness

All-in-One members continue to have access to the mywellness app, where we are uploading routines so you can continue to collect moves and follow the instructional videos.

Find new workouts under “featured programs”, where we are uploading new exercises throughout the week.

LES MILLS On Demand

To help you stay active at home, we have teamed up with Les Mills to give members access to LES MILLS™ On Demand for a free 60 day trial followed by a discounted rate of £7.95 per month.

Over 800 workouts, including BODYPUMP™ and GRIT™
Access anywhere from your device
Cancel any time

Work out free for 60 days, and if you would like to continue, you will automatically become a paying subscriber and can continue working out with Les Mills at the special rate of £7.95 (usually £11.95) which we have negotiated with Les Mills for our members.

Les Mills On Demand

Shapemaster

Shapemaster have created a series of at-home mobility videos for those living with long term health conditions and limited mobility.

Find the videos here

Keep checking in, as they are uploading new videos regularly.

Shapemaster videos

Zumba Gold

Instructor Liz is holding free twice-weekly Zumba Gold classes virtually on Zoom, and has invited Sencio members to join in!

Zumba Gold is an easy-to-follow dance-fitness class, which is suitable for everyone but may be of particular interest to older adults.

We will post the meeting links, times and dates of the classes to social media each week.

Direct debits and membership

I have a direct debit membership. Do I need to do anything?

You do not need to do anything if you are a member with us. We have suspended all leisure centre memberships, which will resume automatically once we have opened again. You do not need to contact us to freeze your membership or cancel your direct debit.

Golf memberships will be re-instated from 1 June 2020. If you are unable to use your membership and wish to continue freezing direct debits until you are able to play, please contact [email protected] as soon as possible.

Will I be charged while Sencio is closed?

You will not be charged while we are closed. All direct debits have been suspended.

I have paid for a 6 month or annual membership

If you have paid for a 6 month or annual membership, we will automatically extend the membership in line with the length of closure. You can pick back up as soon as we re-open without losing any time.

I want to change my membership

While centres are closed and memberships are suspended, we are unable to change memberships. When we re-open, you will then be able to get in touch to discuss your membership and make any amendments to your membership with us. Contact [email protected] for golf memberships.

When will I start being charged again?

Direct debits will begin again once we re-open. You will be contacted when Government advice allows us to open our facilities again. Please check your spam folder to make sure we are reaching you via email.

When will the centres/golf course re-open?

We currently cannot advise on when centres may be re-opening. We will contact you via email, social media and here on the website when we receive guidance from the Government that we can re-open. Upon re-opening, memberships will resume and you will have access to our centres again. Please check your spam folder to make sure we are reaching you via email.

The golf course is open from 1 June. See more about booking golf here.

Bookings

Swimming lessons and pre-paid courses

Pre-paid swimming lessons, or any other pre-paid activity will be deferred. You won’t lose out, and can take your lessons/activities when we re-open

I have booked a children's party

If we are closed on the date of your child’s party, you will have priority in selecting a new date to re-schedule. We are unable to process changes to bookings currently, but will arrange this once we are open.

Can I make advance bookings now?

We are unable to make any bookings for the future at this time. When our centres are open, you can make bookings either by contacting us or visiting the centres. You can, however, make golf bookings by telephone.

Contacting us

We have a limited number of staff currently working and monitoring emails. You can still get in contact with us at [email protected] (Edenbridge), [email protected] (White Oak), [email protected] (Sevenoaks) and [email protected] (golf), but please be aware that it may take a little longer than usual to respond. We recommend that you browse the FAQs above where your question may have been answered.